FAQ

Below is a list of frequently asked questions. Start by clicking on one of the questions below.

1. I am new and I am not sure my work falls under which form of intellectual property protection.

2. How do I get a quotation for your services?

3. What contact details must I provide in order to get a quotation?

4. Do you provide service for international application and local application for overseas companies?

5. What currency are you using?

6. How do I pay?

7. What is your privacy policy?

8. How do I check the status of my file?

9. How can I collect my original certificates?

1. I am new and I am not sure my work falls under which form of intellectual property protection.

There are a few options you may choose in deciding which form of intellectual property protection your work falls under. You may first go through our page, Intellectual Property Malaysia, whereby we had elaborated the basic forms of protection. After going through it and if you are still not sure, you may contact us and meet with one of our agents.

2. How do I get a quotation for your services?

You must first prepare the subject matter that you intend to protect. For example, a logo or a mark for the application for a trade mark. If you are not sure which category your work falls under, you may refer to this page for more information or call one of our agents to meet with us directly. Send us your work together with your contact details and we shall prepare the quotation and send it to you.

3. What contact details must I provide in order to get a quotation?
We require your basic information and they are as follows:

1. Contact Name / Company Name;
2. Address;
3. Telephone number;
4. Fascimile number;
5. E-mail; and
6. Name of the person in charge.

4. Do you provide service for international application and local application for overseas companies?

Yes. We provide services for both local and overseas.

5. What currency are you using?

All transactions are in Malaysian Ringgit currency (MYR).

6. How do I pay?

There are two ways you can make the payment :

1. Direct payment into Bank Counter / ATM / Cash Deposit Machine
   Bank Name : Public Bank Berhad
   Bank Address : 36 – 38, Jalan Maarof, Bangsar Baru, 59100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
   Bank SWIFT: PBBEMYKL
   Account Name: TGKC INTELPRO SDN BHD
   Account Number: 3186 04 1520

 

2. By cheque / banker’s cheque
   You may bank in the sum payable directly to our bank and thereafter please ensure that you retain the deposit slip and fax it to us at +603-2092 1168.
   Alternatively, you may send the cheque directly to us at:
   c/o No. 10, Jalan Cenderai 1, Taman Lucky, Bangsar, 59100 Kuala Lumpur, Malaysia.

7. What is your privacy policy?

As a visitor to www.tgkcintelpro.com, we are committed to ensure your privacy. All information collected through our site is exclusively used by TGKC IntelPro Sdn. Bhd. to improve and enhance the quality and reliability of our site. All information provided through this web site will not be shared with other companies. We respect the privacy of personal information submitted to us and will only use it when it becomes necessary to contact you.

8. How do I check the status of my file?

We will inform you of any change in the status of your file. Alternatively, you may call us directly to check the status of your file.

9. How can I collect my original certificates?

All original documents such as certificates or renewal certificates will be send to you via courier or by hand (by appointment only).